9915 Franklin Ave.
Mon - Fri: 8:30 - 4:00
Closed daily for lunch 12-12:30pm

Website Privacy Policy Statement

The privacy of our clients, employees and the public is very important to us. It is also important to us that you understand the purposes for which we collect personal information and our approach to consent. Wood Buffalo Housing (WBH) maintains this website as a resource for people who want information about WBH and affordable housing alternatives in the Regional Municipality of Wood Buffalo. We are committed to providing site visitors with a website that respects their privacy.

Information Collected and Stored Automatically

Even if you do nothing more than browse through our website or download select information, please be aware that WBH automatically gathers and stores certain information about your visit. This information does not identify you personally. WBH collects and stores only the following information:

    • The Internet domain and Internet Protocol (IP) address from which you access WBH’s website.
    • The type of browser and operating system used to access our website.
    • The date and time you access our website.
    • The pages you visit on our website and the duration of your visit.
    • If you are linked to our website from another website, the web address of the referring website.

WBH uses this information to make our site more useful to visitors, to learn about the number of visitors to our site, and to ensure website compatibility with the technology our visitors use. WBH does not track or record information about individuals.


WBH’s website temporarily stores information on your computer in a small text file called a “cookie.” Cookies contain information about your visit (e.g. a record of which pages you viewed). Only the information that you deliberately provide, or the choices you make while visiting a website, are stored in a cookie. For example, your e-mail address is not stored unless you choose to provide it. Allowing a website to create a cookie does not give that or any other website access to your computer, and only the website that created the cookie can read it. Once you leave the WBH website, the session is terminated and the cookie expires.

Cookies can be enabled/disabled by selecting from among the security options associated with your web browser.

Personal Information Collected Through This Website

WBH does not automatically gather personal information from you, such as your name, phone number, mailing address or e-mail address. If you send us an e-mail, you will provide us with some personal information, including your name, e-mail address and whatever information about your personal circumstances is included in the content of your e-mail. The information you provide is used only to help us to respond appropriately to your e-mail and is collected in compliance with Section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. This information is not disclosed except to authorized personnel who need it to respond to your inquiry.

Links to Other Websites

This website contains links to other sites. WBH is not responsible for the content and privacy practices of other websites and we encourage you to read the privacy policy of each site that you visit before proceeding further.


If you have any questions or need more information about the privacy policy and practices described above, please contact us.

E-mail: foipcoordinator@wbhousing.ca 
Phone: (780) 799-4051 
Fax: (780) 799-4026