9915 Franklin Ave.
Mon - Fri: 8:30 - 4:00
Closed daily for lunch 12-12:30pm
Frequently Asked Questions

Potential Tenant

Family moving in to a new home

General Question

The first questions you may have, about starting the process to be a tenant with Wood Buffalo Housing.

The Wood Buffalo Housing office located at 9011-9915 Franklin Avenue, Fort McMurray, AB is open from Monday to Friday from 8:30 a.m. until 4:00 p.m. and open during lunch hours. 

We are available via phone from 8:30 a.m. to 4:30 p.m. at 780-799-4050.

Wood Buffalo Housing has a number of different programs and types of housing that people can apply for. The ones advertised are for our ‘Near Market Housing Program’. 

  • Near Market Housing – We do not have a waitlist for this program unless you are applying for a specific size unit at a specific location. Our downtown location and our townhouses do rent quickly once they become available. This program is available for everyone, regardless of income, as long as tenants can afford to pay the rent as listed. Rent is kept to at least 10% below market rates. We have 1-, 2-, and 3-bedroom apartments and 3- and 4-bedroom townhouses.
  • Community Housing and Rent Supplement Program – These programs and benefits are for individuals and families who require assistance to pay their rent. Applicants receive support in the form of a subsidy (varies depending on program/benefit) to help pay their rent. WBH manages these programs on behalf of the province. We have a specific number of community housing units available, but for the Rent Supplement Program applicants do not need to live with WBH. 

The application will be processed and placed on a waitlist. You will receive a letter in the mail advising you of your application status.

We are unable to determine wait times for community housing, or the rent supplement programs. The waitlist fluctuates on a regular basis and housing will be offered based on the highest priority once funding is available for RAB (Rent Assistance Benefit) and community housing. For TRAB (Temporary Rent Assistance Benefit), it is first come, first serve as long as funding is available.

For Community Housing and RAB (Rent Assistance Benefit), priority of need is determined by the Social Housing Accommodation Regulation (SHAR). Current circumstances that may affect a living situation are used to determine priority further determining waitlist placement and possibility of the allocation of housing. Further information can be found on the Government of Alberta website. For those applying for TRAB (Temporary Rent Assistance Benefit), priority is based on first come, first serve.

If your contact information changes, please contact our office at 780-799-4050. If there are further changes in household composition, family income or a change in where you are living, please provide the appropriate documentation to update your file.

In order for your file to remain active on our waitlist, you must follow up with WBH a minimum of once a year from last point of contact or the application can be at risk of cancellation. If your application is next in line based on priority/need, we will be in contact with you via the information provided on the application.


All application forms once completed can be submitted to applications@wbhousing.ca.


Have a Question or Request, Contact us Today.


Have a Question or Request, Contact us Today.


All Applications are fillable PDF forms which you can download to submit.