Tenant Handbook



Moving In

Move-In Date

If the lease begins on the first of the month, tenants may move in up to five working days before the first without additional charges provided:

  • The tenants have signed their lease, paid their rent and security deposit and provided a copy of their tenant insurance;
  • The rental premises is ready for occupancy and does not require any cleaning or repairs.

Proof of Insurance

The tenant must purchase tenant’s insurance before they can move-in, and they will provide this to the Property Administer. It is the responsibility of the tenant to ensure their insurance remains valid
and does not expire during their tenancy with WBH. If an incident occurs in the unit and the tenant is deemed responsible, the tenant must pay for all damages. Insurance is essential in these instances.

Move-In Inspection

New tenants must arrange an appointment to do their move-in inspection. The tenant and the Property Administrator will go through the rental premises together and note the condition on the Accommodation Inspection Report which is signed by both the tenant and the Property Administrator.

It is very important that tenants make sure any required cleaning and/or repairs are written on the Accommodation Inspection Report. If cleaning and/or repairs are needed, but are not recorded, the tenant could be held financially responsible for these items at some point during their tenancy or when they vacate.

If the tenant does not agree with the move in accommodation inspection report as completed by the Property Administrator, they should notify the Administration Office, in writing, within five (5) days at info@wbhousing.ca. The tenant will receive the pink copy of the report for their files.

When a tenant moves in Wood Buffalo Housing will provide the following:

    • Keys
    • Mail box information
    • Parking Stall and Pass
    • Laundry Cards or Key
    • Intercom Code

    Tenants receive keys to their rental premises and to their mailbox for tenants living in apartments when they complete the move in. For those tenants moving into a one bedroom at 115 Riverstone Ridge, they will also receive keys to a storage locker if required.

    Mailbox Keys for Apartment Buildings

    Tenants moving into apartments will receive a mailbox key and provided the mailbox number associated with their unit number.

    Mailbox Keys for Townhouses

    Tenants moving into townhouses will be required to take their lease to Canada Post to receive their keys.

    Parking Stall and Pass

    The Property Administrator will assign a parking stall at the move in appointment and a parking pass will be issued Parking costs $25/month per stall.


    Tenants will be required to pay a monthly fee for laundry at Shores – 210 Millennium Gate to access the laundry facilities.

    Tenants will be provided with reloadable laundry cards on move in for the following properties:

    • 257 and 261 Siltstone Place
    • 115A and 115B Riverstone Ridge

    On request, tenants will be provided with laundry cards for the following properties:

    • 100A and 100C Gordon White Ave
    • 204B and 204C Sandpiper Place
    • 103B and 103C Powder Drive
    • 185A and 185B Parsons Creek Drive
    • Laundry card replacement is $10 per laundry card.


    Tenants can now pay for laundry using the ‘Coinamatic CP’ Mobile App: Coinamatic

    Intercom Code

    Tenants living in apartment buildings will be provided with an intercom code. When someone buzzes through to the unit using this code, the tenant will press “9” on their phone. These codes are associated with the phone number provided by the tenant. There can only be one phone number assigned to the intercom code.