Tenant Handbook



Moving Out

Rental Notice

Tenants must give notice they are moving out in accordance with the terms of their lease.

Giving Notice to Move

Notices to move out must be in writing. The Notice may be hand delivered at the Administration Office, emailed to info@wbhousing.ca or faxed to 780-799-4026.

Cleaning List

A Checklist for Vacating Residence is included in Appendix A – Notice to Vacating Tenants of this document. This list can be used to determine what needs to be cleaned or repaired before the tenant vacates.

Move-out Inspection

Tenants must contact the Administration Office to arrange a time to complete a move- out inspection. They will go through the rental premises together and note the condition on the Accommodation Inspection Report. Any needed cleaning and/or repairs will be recorded. Tenants also return their keys, laundry cards and parking pass at this time.

Charge-back for repairs

The tenant is responsible to pay for any damage that is a result of their own actions/behaviours. The units should be returned to the landlord in the same condition under which was stated in the accommodation inspection report. Costing for the chargeback for repairs is included in Appendix B – Tenant Chargeback List for Repair.

Security Deposit Refund

After a tenant moves out, the security deposit will be returned, with interest if:

  • The rent is paid up-to-date, in full;
  • There are no charges on the move-out Accommodation Inspection Report for cleaning and/or repairs;
  • There are no unpaid charges on the tenant’s account for rent, maintenance, parking and/or utilities;
  • Keys, parking pass and laundry cards are returned;
  • There are no other outstanding charges.

A security deposit refund or a statement of account is sent to the tenant within ten (10) days after they vacate. Tenants are asked to provide WBH with their forwarding address to ensure they receive their refund promptly.