Tenant Information

Wood Buffalo Housing

At Wood Buffalo Housing (WBH), we want our tenants to love their homes and their communities. Your building or townhouse should feel like your home, and you should treat it that way. That means looking after your property and the spaces you share with your neighbours.

As a WBH tenant, there are certain responsibilities, programs, resources and benefits available to you.

Tenant Portal Information

Maintenance Requests

Tenant Handbook

Tenant Benefits

FAQs

Important information for Tenants

Tenant Portal

The new Resident Portal will provide you easy access to:

Check your account ledger “live” and make payments
Submit and track online maintenance requests
Receive building announcements
View and print the Resident Guide and the WBH quarterly newsletter
Access the Resident Portal on any device by downloading the RENTCafé Resident Portal App, 24 hours a day, 7 days a week from the comfort of your home or office.

Or to register and start using the new portal, please follow these steps:

Use the above link to go to the Resident Portal
Click on "Click here to register",
Enter your unique Resident ID number, which is an eight-digit alphanumeric code beginning with a “t” and can be found at the top right-hand corner of a recent WBH receipt, next to the “Account”. For older receipts, it can be found next to the ‘Customer Code’. If you cannot locate your Resident ID, please speak with your Property Administrator.
Please note that the system is case-sensitive.
The system will then ask you to enter your email address and create a password. It will also require you to complete all necessary security steps to confirm your registration. Your email address must be current to receive community updates and other online activity confirmations. Should your email address change, you must login to your account and update your Resident Portal account profile.

Maintenance Requests

Submit your maintenance request through the tenant portal.

Tenant Handbook

Our Tenant Handbook outlines the roles and responsibilities of both the tenant and landlord according to the lease agreement and tenancy act. It also outlines what is considered normal maintenance and what could incur additional charges for tenants. Please review this handbook carefully.

Tenant Benefits

Did you know that, as a tenant of WBH, you are entitled to certain perks? Here are a few:

Mark’s Work Wearhouse Discount – WBH tenants get a 10% discount at all Fort McMurray Mark’s Work Wearhouse stores. Get your discount card by contacting us.
Seniors Discount – WBH offers all seniors 65 and older a 10% discount on our market rental rates (does not apply to subsidy clients).
Access to rental space for functions/events – WBH tenants can rent one of our common rooms at Stony Mountain 115A or 115B (Riverstone Ridge) for special events and occasions. For information on cost to rent and availability please contact us.
Tenants can also rent the Meadow Creek Clubhouse (Timberlea) through the Condo Association by calling 780-750-0085

Pet Application

All pets must be pre-approved. Click on the link below to apply online

(780)-799-4050

info@wbhousing.ca

9915 Franklin Ave.

Mon - Fri: 8:30 - 4:00
Closed daily for lunch 12-12:30pm

Wood Buffalo Housing