9915 Franklin Ave.
Mon - Fri: 8:30 - 4:00
Closed daily for lunch 12-12:30pm

Landlord Responsibilities

Normal Maintenance

WBH is responsible for maintenance of the premises, and arranges for repairs of broken appliances, leaky taps etc. If you have a maintenance issue, a Maintenance Request form should be completed and forwarded to your Property Administrator outlining the problem and giving your permission to enter your unit. The Maintenance Request form can be completed and emailed to maint-support@wbhousing.ca, or you can complete it in the Maintenance Portal on RentCafé.


Emergency Maintenance

Emergency maintenance issues include items such as:

  • Fire
  • Flood
  • Broken pipes (NOT plugged toilets)
  • Electrical short circuits


Make sure your problem is an EMERGENCY before contacting your Property Administrator. If an Emergency is after hours, call 780-799-4050. The Answering Service will ask you for your name, phone number and a detailed description of the problem. If it is deemed an emergency, the Answering Service will take the necessary action. If it is not an emergency, the Answer Service will ask you to call your Site Office on the next business day.