The Tenant Portal provides easy access to:
- Check your account ledger “live” and make payments
- Submit and track online maintenance requests
- Receive building announcements
- View and print the Resident Guide and the WBH quarterly newsletter
- Access the Resident Portal on any device by downloading the RENTCafé Resident Portal App, 24 hours a day, 7 days a week from the comfort of your home or office
Register For Your Tenant Portal Account
- Use the above link to go to the Resident Portal
- Click on “Click here to register”,
- Enter your unique Resident ID number, which is an eight-digit alphanumeric code beginning with a “t” and can be found at the top right-hand corner of a recent WBH receipt, next to the “Account”. For older receipts, it can be found next to the ‘Customer Code’. If you cannot locate your Resident ID, please speak with your Property Administrator.
- Please note that the system is case-sensitive.
- The system will then ask you to enter your email address and create a password. It will also require you to complete all necessary security steps to confirm your registration. Your email address must be current to receive community updates and other online activity confirmations. Should your email address change, you must login to your account and update your Resident Portal account profile.